FAQs
What is your return policy?
Please contact us if you need to return an item, stating clearly what the issue is and we will be happy to resolve and/or refund the cost.
What are the payment options?
Please make payment via bank transfer or Paypal on the checkout page.
What are is the delivery policy?
We charge standard delivery for items based on weight/size. If multiple items are purchased there is a combined delivery charge calculated at the checkout page.
All items are sent by Standard Royal Mail UK. If you would prefer to pay for an alternative provider or courier, please get in touch to arrange!
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Some items are Collection Only due to the size/scale. However if you would like to discuss a Courier collection, please contact us.
Packaging
We always try to reuse and repurpose packaging where possible to reduce our carbon footprint. Please don't be offended, we will always make sure your item is securely wrapped!